Sometimes you have sent an invitation to a user, but they never registered an account on SkillLab. There are some possible reasons why this happens. Your invitation email could have ended up in the user's spam folder. You could also have sent them an invitation in a language they do not understand. Regardless of the reason, you might want to check on them and find out if they have any difficulty signing up.
To see your invited users who have not signed up for an account, click on the Invited stage on the outcome tracking funnel.
Resending Your Invitation to the Users
To solve this problem, you might send the invitation again to your users. There are two ways to resend the invitation:
With Resend Invitation Button
- Click Resend Invitation in the invited user's bar that you want to invite again.
- Click Send invitation e-mail.
- You will see a message "Change saved", which means that you have successfully resent the invitation to the user.
- You can also check the box Customise email to write a new invitation email in the language your user understands.
This is how you do it: