Following User Lifecycle with the Outcome Tracking Funnel

As an administrator, you can track the number of users you have invited, have created a skill profile, completed their skill profiles and finished the program. You can also monitor individual users' progress, check their activity, and see how far they have gone with creating a complete skill profile.  You can do this from the administration portal dashboard using the outcome tracking funnel and the main pane.

Your users' progress will be visible on the main pane below the tracking funnel, like the image below. The information displayed next to the users' names changes depending on the stage you activate on the outcome tracking funnel.

Understanding the Outcome Tracking Funnel

The outcome tracking funnel provides an overview of the status of users in your database and can be found above the main pane on your administration portal.

Users are "funnelled" along the different lifecycle stages of the programme, and administrators can view users in different stages by selecting the corresponding stage in the funnel.

There are three lifecycle stages that a user will go through from the time they are invited to SkillLab until they complete their skill profile and your programme:

Stage 1: In Progress

The first status is the In Progress status (1). To activate this view, simply click on the box.

Users with this status have been invited by an administrator to SkillLab and created their account. If your user is stuck on this stage, they may require a reminder or additional support to add more experience and skills to complete their profile. A user need to have about 60 skills added to be considered as having a "completed profile".

Regardless of the status you activate in the outcome tracking funnel, you will be able to see these information about the users:

2. Name of the user

3. The status of their skill profile. When the icon turns blue, it means that the user has done the following actions to complete their skill profile:

     a. The icon means the user has downloaded their CV.

     b. The icon means the user has added their career interest.

4. The number of experiences the user has added to their skill profile.

5. The number of skills the user has added to their skill profile.

6. The last time the user was active on SkillLab application.

7. The assignment status of the user, either showing the name of the admin/counselor they are assigned to or indicating that they have not been assigned yet.

Stage 2: Completed

The second status is Completed. Click on the Completed stage box to activate it.

The users on this stage have registered on SkillLab and created a comprehensive skill profile which is adequate enough to provide insights and recommendations. They could be considered ready to guide towards various "outcomes" such as job vacancies or education and training.

Hence, next to the user information, you also have access to the Select outcome button. Click this button to document and track the user's outcome after completing their skill profile and finishing your program.

There are several types of outcome, as follows:

1. Dropped out: the user quits or does not complete the program.
2. Education/Training: the user enrolls in education or other forms of training.
3. Employment: the user is placed in jobs, internships, or apprenticeships.
4. Entrepreneurship: the user starts their own business or self-employment.
5. Improved employment prospect: the user gains a better knowledge of writing a CV and discovers new career prospects.
6. Program completed: the user successfully completes the program your organization runs.

To read more about how to document an outcome of a user, click here.

The outcomes listed under the Select outcome button is customizable. Contact SkillLab team if you want to add an outcome more suitable for your program targets. 

Stage 3: Outcome

The third and final lifecycle stage is the "Outcome" stage. Users can be moved to this stage from any stage whenever the administrator or counselor concludes that they have completed their expected requirements. This status can be used to track the outcomes of the users over time, and help you to report on the results of your counseling program with SkillLab portal

When the Outcome status is active in the outcome tracking funnel, your portal dashboard will also show the user’s outcome that you chose.